FAQs

 

1. How can I contact you?

You can reach us via email at Vida.Clothing.US@Gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various ethical suppliers and are shipped from multiple locations to ensure timely delivery. We prioritize sustainable practices in our supply chain.

3. Can I get a refund on my product?

Yes, we have a 14-day return policy. You can request a return within 14 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging.

4. How do I initiate a return?

To initiate a return, please contact us at Vida.Clothing.US@Gmail.com. We will provide you with a return shipping label and instructions on how to send your package back.

5. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

6. Are there any items that cannot be returned?

We accept returns on all unworn items with original tags. If you have questions about a specific item, please contact us.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

8. Can I exchange my item for a different size?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. How can I stay updated on new products and promotions?

You can subscribe to our newsletter on our website to receive updates on new arrivals, promotions, and exclusive offers directly to your inbox.